policies
payments
All items on shop pond are listed in Australian dollars ($AUD). We offer online payments via Paypal, Stripe & accept Afterpay. Currency conversion will take place via these applications for international shoppers.
postage
By standard, we send via Australia Post, though upon request can send via another service at the buyers expense. please email us with any such requests.
measurements
As we stock a wide range of garments, from various countries of manufacture and sometimes from bygone eras we provide measurements in the listing of all garments.
Measurements are taken flat, with the garment fastened (e.g. buttons done up). For stretchy materials we provide a rough guide to the amount of stretch. We recommend laying a similar garment on a flat surface and checking measurements in comparison to it.
garment condition
As we offer a selection of second hand garments, these sometimes will have signs of wear. We do our best to describe this in our listings with both photos and text, and will only accept returns whereby garment condition significantly varies from the listed condition.
exchange & returns
we can offer a refund or exchange when an item is improperly described. we will provide an exchange or store credit to the purchase value of the item for any other item returned within 14 days of receipt of purchase. please email us at info@shoppond.com.au with your order number and we can work to find a solution for you.